1. Free Trial

All new RestoIQ accounts receive a 14-day free trial with full access to Growth plan features. No credit card is required to start. You will never be charged without explicitly choosing a paid plan and providing payment information.

We encourage you to fully explore all features during your trial period. If you have questions or need help getting started, our team is available via WhatsApp (+880 1881 708337) and email (hello@myrestoiq.com) and responds within 1 hour during business hours.

2. Subscription Cancellation

You can cancel your RestoIQ subscription at any time through your account's billing settings. When you cancel:

• Your subscription remains active until the end of the current billing period
• You will not be charged for the following billing period
• You retain full access to all features until your subscription expires
• Your data is preserved for 90 days after cancellation before permanent deletion

3. Refund Eligibility

We offer refunds in the following circumstances:

• First-time subscribers: If you are charged for your first paid month and find the platform does not work as described, contact us within 7 days of the charge for a full refund.
• Technical failure: If a significant technical issue on our end prevents you from using the platform for more than 48 consecutive hours, you are eligible for a prorated refund for the affected period.
• Duplicate charges: Any accidental duplicate charges will be fully refunded immediately upon verification.
• Unauthorized charges: If you did not authorize a charge, contact us immediately and we will investigate and refund if applicable.

4. Non-Refundable Circumstances

Refunds are generally not provided in the following circumstances:

• You changed your mind after using the service for more than 7 days of a paid period
• You forgot to cancel before your subscription renewed
• You did not use the service during the billing period
• Your account was terminated due to violation of our Terms of Service
• Partial months of service for mid-period cancellations (your access continues until period end)

5. How to Request a Refund

To request a refund, contact us through one of the following channels:

• Email: hello@myrestoiq.com — include your account email and reason for refund
• WhatsApp: +880 1881 708337 — message us directly for the fastest response

We will review your request and respond within 1-2 business days. Approved refunds are processed through Paddle and typically appear in your account within 5-10 business days depending on your bank or card issuer.

6. Our Commitment

We are a small team that genuinely cares about helping restaurant owners succeed. If you are unhappy with RestoIQ for any reason, we want to know about it. Before requesting a refund, consider reaching out to us — many issues can be resolved quickly, and we would prefer to help you get value from the platform than to lose you as a customer.